Terms And Conditions
Welcome to FridgeFreezerLED. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Company Information
FridgeFreezerLED is a trading name of Serloc Limited, a company registered in England and Wales under company number 08688082, with its registered office at Unit C, 272 Montgomery Street, Sparkbrook, Birmingham, West Midlands, B11 1DS.
For any inquiries, please contact us at fridgefreezerleds@gmail.com.
2. Product Information
We strive to provide accurate and up-to-date information on our products. However, we do not warrant that the descriptions, pricing, or other content available on our website are error-free. Prices and availability are subject to change without notice.
3. Ordering
By placing an order through our website, you are making an offer to purchase the selected products. We reserve the right to accept or reject any order at our discretion. An order confirmation email will be sent to you upon receipt of your order.
4. Payment
All payments must be made through our secure payment gateway. We accept various payment methods, including credit/debit cards and PayPal. All prices are inclusive of VAT, and payment will be processed at the time of order.
5. Delivery
We aim to dispatch orders promptly. Delivery times may vary depending on the destination and product availability. While we strive to meet estimated delivery times, we do not guarantee specific delivery dates.
6. Returns & Refunds
You have 14 days from the date of delivery to return your items. Items must be unused, in their original packaging, and in a resalable condition. To initiate a return, please contact us at fridgefreezerleds@gmail.com.
For faulty or damaged items, please notify us within 7 days of receipt. We will provide instructions for returning the item and offer a replacement or refund upon inspection.
Please note that return shipping costs are the responsibility of the customer unless the item is faulty or damaged
7. Warranty
All products sold by FridgeFreezerLED come with a 3-month warranty from the date of purchase. This warranty covers manufacturing defects under normal use.
The warranty does not cover damage resulting from misuse, improper installation, or normal wear and tear.
To make a warranty claim, please contact us at fridgefreezerleds@gmail.com with your order details and a description of the issue.
8. Cancellations
You may cancel your order within 14 days of receiving the goods. To cancel, please contact us in writing via email. You are responsible for returning the goods in safe, unused, and resalable condition.
Please note that special or bespoke orders may incur a cancellation fee of up to 50%, even if the order has not been dispatched.
9. Limitation of Liability
FridgeFreezerLED shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our liability is limited to the purchase price of the product.
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Amendments
We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.
Contact Information
For any questions or concerns, please contact us at:
Email: fridgefreezerleds@gmail.com